Be advised that you must have HR, admin or owner status to be able to activate this feature.
To allow the absence.io support team access into your account, please go to Settings.
Once your page has redirected, go to Account Settings (found on the column to the left).
Now you should see a box you can select to “Allow absence.io to access this account for support reasons.” See image below.
Please note that you can activate and revoke this permission at anytime.
Should you need further assistance don't hesitate to contact us at support!