How do I delete Users?


Please note that you must have the role of HR, admin or owner to deactivate and delete users. Also every account needs at least one additional Owner if you want to remove the previous Owner. 

In we have a few user statuses. Two of these are relevant in case a team member leaves your organisation - deactivated and deleted.
Deactivated users will only appear in reports and the user tab, so they will not be visible to regular active user roles. This way we allow you to keep record of team members even after they left your organization.

In order to delete a user, please follow these simple steps:  

  1. Firstly, click on "Users" located on the top bar. Once the page has redirect, you should find a list of all your active users. Click on the user you would like to delete.
  2. When their profile overview opens, you'll find a "Deactivate" button on the top right. Click on it. Inactive users don't have access to the account anymore. You are still able to download reports. We do not charge you for inactive users.
  3. Once you've clicked on "Deactivate" a "Delete" button will appear. Click and confirm and the deletion in case you want to delete the user permanently. 



Have fun using our solution!

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1 comment

  • Comment author
    Ekaterina Kalashnikova

    How can i assign another user as new owner to be able to deactivate current owner as user is no longer belong to our company


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